Don Cibiyoyin Kira – Haɗa Wakilan Nesa naku
• Bayani
A duk tsawon cutar ta COVID-19, ba abu ne mai sauƙi ga cibiyoyin kira su ci gaba da ayyukan yau da kullun ba.Wakilan sun fi tarwatsewa a yanki saboda yawancinsu dole ne suyi aiki daga gida (WFH).Fasahar VoIP tana ba ku damar shawo kan wannan shinge, don isar da ingantaccen tsarin sabis kamar yadda aka saba da kuma kiyaye sunan kamfanin ku.Anan akwai wasu ayyuka da zasu taimake ku.
• Kira mai shigowa
Softphone ( tushen SIP) ba shakka shine kayan aiki mafi mahimmanci ga wakilan ku na nesa.Kwatanta da wasu hanyoyi, shigar da wayoyin hannu a kan kwamfutoci ya fi sauƙi, kuma masu fasaha na iya taimakawa akan wannan hanya ta kayan aikin tebur mai nisa.Shirya jagorar shigarwa don wakilai masu nisa da kuma wasu haƙuri.
Hakanan ana iya aikawa da Wayoyin IP na tebur zuwa wuraren wakilai, amma tabbatar da an riga an yi saitunan akan waɗannan wayoyi saboda wakilai ba ƙwararrun fasaha ba ne.Yanzu manyan sabobin SIP ko IP PBXs suna goyan bayan fasalin samarwa ta atomatik, wanda zai iya sauƙaƙa abubuwa fiye da da.
Waɗannan wayoyi masu laushi ko wayoyi na IP galibi ana iya yin rijista azaman kari na SIP na nesa zuwa babban sabar SIP ɗin ku a hedkwatar cibiyar kira ta VPN ko DDNS (Tsarin Sunan Domain Dynamic).Wakilai na iya kiyaye abubuwan haɓakawa na asali da halaye masu amfani.A halin yanzu, ana buƙatar yin wasu saitunan akan Tacewar zaɓi / na'ura mai ba da hanya tsakanin hanyoyin sadarwa kamar tura tashar jiragen ruwa da sauransu, wanda babu makawa ya kawo barazanar tsaro, ba za a iya watsi da batun ba.
Don sauƙaƙe wayar mai laushi mai shigowa mai nisa da samun damar Wayar IP, Mai sarrafa kan iyaka (SBC) shine maɓalli mai mahimmanci na wannan tsarin, ana tura shi a ƙarshen cibiyar sadarwar kira.Lokacin da aka tura SBC, duk zirga-zirgar da ke da alaƙa da VoIP (duka sigina da kafofin watsa labarai) za a iya tura su daga wayoyin hannu masu taushi ko na IP ta hanyar Intanet na jama'a zuwa SBC, wanda ke tabbatar da duk zirga-zirgar VoIP mai shigowa / mai fita ana sarrafa ta cibiyar kira a hankali.
Muhimman ayyukan da SBC ke yi sun haɗa da
Sarrafa wuraren ƙarshen SIP: SBC yana aiki azaman uwar garken wakili na UC/IPPBXs, duk saƙon siginar da ya danganci SIP dole ne a karɓa kuma a tura shi ta SBC.Misali, yayin da wayar salula ke ƙoƙarin yin rajista zuwa IPPBX mai nisa, IP/ sunan yanki ko asusun SIP ba bisa ƙa'ida ba na iya haɗawa a cikin taken SIP, don haka ba za a tura buƙatar rajistar SIP zuwa IPPBX ba kuma ƙara IP/domain na doka zuwa jerin baƙi.
Tafiya ta NAT, don yin taswira tsakanin sararin adireshin IP mai zaman kansa da Intanet na jama'a.
Ingancin Sabis, gami da fifikon zirga-zirgar ababen hawa dangane da saitunan ToS/DSCP da sarrafa bandwidth.SBC QoS shine ikon ba da fifiko, iyakancewa da haɓaka zaman a cikin ainihin lokaci.
Har ila yau, SBC yana ba da fasali daban-daban don tabbatar da tsaro kamar DoS/DDoS kariya, ɓoyewar topology, SIP TLS / SRTP boye-boye da dai sauransu, yana kare wuraren kira daga hare-hare.Bugu da ƙari kuma, SBC tana ba da haɗin gwiwar SIP, transcoding da ikon sarrafa kafofin watsa labarai don haɓaka haɗin tsarin cibiyar kira.
Don cibiyar kira baya son tura SBCs, madadin shine dogaro da haɗin VPN tsakanin gida da cibiyar kira mai nisa.Wannan tsarin yana rage ƙarfin uwar garken VPN, amma yana iya zama isa a wasu yanayi;yayin da uwar garken VPN ke yin tsaro da ayyukan zirga-zirgar NAT, baya ba da izini don fifikon zirga-zirgar VoIP kuma yawanci ya fi tsada don sarrafawa.
• Kira mai fita
Don kira zuwa waje, kawai yi amfani da wayoyin hannu na wakilai.Saita wayar hannu ta wakili azaman kari.Lokacin da wakili yayi kira mai fita ta wayar hannu, uwar garken SIP zai gane wannan tsawo na wayar hannu ne, kuma da farko fara kira zuwa lambar wayar hannu ta hanyar ƙofar watsa labarai ta VoIP da aka haɗa zuwa PSTN.Bayan wayar hannu ta wakilin ta shiga, uwar garken SIP ta fara kira ga abokin ciniki.Ta wannan hanyar, ƙwarewar abokin ciniki iri ɗaya ce.Wannan maganin yana buƙatar albarkatun PSTN sau biyu waɗanda cibiyoyin kira masu fita yawanci suna da isassun shirye-shirye.
Haɗin kai tare da Masu Ba da Sabis
SBC tare da fasalulluka na sarrafa kira na ci-gaba, na iya haɗa haɗin kai da sarrafa mahara masu shigo da kaya na SIP Trunk.Bugu da ƙari, ana iya saita SBC guda biyu (1+1 redundancy) don tabbatar da samuwa mai yawa.
Don haɗi tare da PSTN, E1 VoIP ƙofofin shine zaɓin da ya dace.Ƙofar E1 mai girma kamar CASHLY MTG jerin Digital VoIP ƙofofin tare da har zuwa 63 E1s, SS7 da farashi mai fa'ida sosai, suna ba da garantin isassun albarkatun gangar jikin lokacin da manyan zirga-zirgar ababen hawa, don sadar da ayyuka marasa ƙarfi don kiran abokan cinikin cibiyar.
Aiki-daga-gida, ko wakilai masu nisa, cibiyoyin kira suna karɓar sabbin fasahar da sauri don kiyaye sassauci ba kawai don wannan lokaci na musamman ba.Don cibiyoyin kira suna ba da sabis na abokin ciniki a cikin yankuna da yawa na lokaci, cibiyoyin kira na nesa zasu iya ba da cikakken ɗaukar hoto ba tare da sanya ma'aikata akan canje-canje daban-daban ba.Don haka, shirya yanzu!